FAQ
Frequently asked questions
1. How do I get there?
Follow GPS directions to “Gura Haitii, Șaru Dornei”, until you reach the exit road sign of Gura Haitii. Then, turn right and follow the road until you see a wooden cross on the side of the road. Then turn right again and follow the dirt road until it leads you to our barrier gate.
2. Can I drive all the way up to the chalet?
Yes, you can drive all the way up to any of the chalets. The dirt road is accessible with any type of car during summer. We recommend using a 4×4 car with snow chains, during winter. Either way, we provide local assistance to anyone who is not comfortable driving up the steep dirt road (about 1 kilometer).
3. What are the dining options?
We can help you order food directly from the locals, if you contact us at least 24 hours in advance to make this request.
4. Can I pay by card?
Right now you can’t pay for additional services or products by card, on site. We are working on it. 🙂 All accommodation reservations must be paid for, in advance (at least 2 weeks before your stay).
5. Is breakfast included?
At this moment, breakfast is not included with your reservation.
6. Can I drink the tap water?
Yes, the tap water is drinkable.
7. What can I visit?
While you stay with us, you can visit the following tourist attractions:
- Vatra Dornei Ethnographic Museum
- Vatra Dornei Museum of Natural Sciences
- Ciocănești Museum of Painted Eggs
- Tinovul Mare Poiana Stampei
- Tinovul Mic Șaru Dornei
8. What can I do?
For activities and experiences that you can have while at Haita Land, please visit our Experiences page for all of the details.
9. Where is the closest market?
The closest little market is 5 km away, near the church (you will see it on your way to Haita Land). Here, you can find basic food and necessities. We highly recommend that you bring with you, everything that you think you may need for the duration of your stay.
The closest supermarkets are in the town of Vatra Dornei, about 30 km away.
10. Where can I buy local souvenirs?
You can buy locally sourced souvenirs from our boutique shop, in the restaurant building. You can also visit www.tinutulhaitei.ro, to find our own merchandise. SOON.
11. Is there a SPA?
No, we do not have a SPA at Haita Land. However, we can provide relaxing massage services through our collaborators, upon request.
12. Who do I call if there is a problem?
In case of a problem with your reservation details, you should call +40 753 021 021.
In case of problems at the chalet, you should call +40 738 514 278 (Ciprian).
13. Can I cook inside the chalet?
We do not allow cooking inside the chalets.
14. Can I be picked up from the Train Station / Airport?
On request, we can pick you up by car from Vatra Dornei train station (approx. 30 km away). Please note: this service is not guaranteed, so we recommend that you discuss this at the time of booking to avoid any inconvenience. There is a separate fee for this service, which will be communicated at the time of confirmation.
We cannot pick you up from the airport.
15. Where is the closest Train Station?
The closest Train Station is in the town of Vatra Dornei.
16. Where is the closest Airport?
The closest Airport is in the city of Suceava.
17. Can you help me rent a car?
Yes, we can provide you with help for car renting options from our collaborators, if you make this request in advance.
18. Are pets allowed?
Pets are not allowed at Haita Land. A fee will be charged if guests bring a pet to the location.
19. Is there Wi-Fi?
Yes, there is free Wi-Fi available at all cabins.